Booking terms

Last updated 24 August 2026

If you're staying at Hutt Backpackers, or thinking of staying with us, then please take a minute to read our Terms & Conditions. These exist to make Hutt Backpackers a safe, happy and welcoming place to stay.

1. Arrivals and Departures

Check-in is from 5pm–9pm. If you arrive before then please avail of our wonderful coffee shops, restaurants and pubs, and soak in your surroundings until we are open. If you would like to check in earlier than 5pm or later than 9pm please let us know before arrival.

Check-out is by 10am so please make sure you (and your belongings) are out of the room by then. Luggage storage (free until 2.30pm) can be arranged with reception. If you're late to check out then you'll be asked to pay for another night, so make sure that alarm is set!

2. Identification

Please make sure to bring valid photo identification with you, preferably a passport, government issued I.D. card or driving licence. You'll need this to check in, so don't forget it!

3. Age Restrictions

Bookings cannot be accepted from any person under the age of 18 unless they are accompanied by an adult (18 or over). Guests who wish to bring their children under 16 years of age must book a whole dorm or private room. For guests aged 16 or 17 years of age, they can book into one of the dorm rooms, but must be accompanied by an adult (aged 18 or over).

4. Room Allocation

If you're travelling with friends or family, we'll do our utmost to book you in a room together — but this can't always be guaranteed. If you want to make sure that you aren't separated from your group, we'd suggest booking a private room or taking over a whole dorm.

5. Cancellation Policy

If you wish to cancel or amend your reservation to receive a full refund you will need to notify us by email at [email protected] 48 hours in advance of your arrival date. If you notify us any less than 48 hours before your arrival date, or in case of a no-show, you will not be entitled to a refund.

6. Front Door Keys

You'll be given a key when you check in which gives you access to the hostel. If you lose your key you will be charged £5 to replace it — so please keep it safe!

7. Guest Behaviour

The comfort, safety and security of our guests is really important to us. Any guest(s) who, in the opinion of our staff, compromise the comfort, safety or security of other guests, staff or local residents will be asked to leave the hostel premises and will not be given a refund.

Guests are expected to respect other guests as well as staff, local residents and property.

8. No Smoking

Smoking is not permitted anywhere in the Hutt Backpackers building. Smoking is only permitted in the designated smoking area at Hutt Backpackers. Any guest found smoking inside the building, outside of the designated areas, will be fined £50.00 and will be asked to leave the premises immediately. A refund will not be issued for the stay.

9. No Drugs

Drug use is illegal in Northern Ireland. Any guest found using drugs within the Hutt Backpackers building will be fined £250. He/she will be asked to leave the premises immediately. A refund will not be issued.

10. No Alcohol

Alcohol may not be consumed within the Hutt Backpackers building.

11. Personal Property

It is a guest's responsibility to ensure that personal belongings are secure at all times. Hutt Backpackers accept no liability for the loss, theft or damage to guests' property, however sustained or caused. We strongly recommend guests bring a padlock to use on luggage.

12. Damage to Hutt Backpackers' Property

Guests will be expected to reimburse Hutt Backpackers for any damage caused by inappropriate behaviour during their stay.

13. Your Information

We are committed to protecting your privacy. We recognise our responsibility to keep confidential at all times any information about you which we acquire in connection with your application. We will protect your personal information to an equivalent high standard. Please note however that our responsibility is necessarily limited to protection by us of information which we obtain.

We do not store credit card details nor do we share customer details with any 3rd parties.

14. Errors and Omissions

Any omission or error in sales literature, web pages/sites, order form, quotation, price list, order acknowledgement, dispatch note, invoice or other documents issued by us may be corrected by us without liability. We will advise you of any changes at the time of booking or as soon as is reasonably possible thereafter.

15. Group Booking

A Good Care deposit of £100 needs to be given to us either by cheque or cash. Your deposit of £100 will be given back to you after your stay as long as there has been no damage to our property.

Money will be deducted if:

• Members of group are misbehaving in or outside the building, being noisy or causing damage to the property.
• Underage group members (under 18) are drinking alcohol.
• Interfering with fire alarm or smoking in the room.
• The bus driver is not following coach instructions.
• Keys are lost.

This list is not conclusive.

Group payment terms

A first instalment of 50% of the full booking value must be paid to confirm the reservation. The remaining balance will need to be paid at least 1 month before the group arrival date.

Group leader's responsibilities

• The group leader must ensure that the whole group co-operates fully with our staff if, for example, the building needs to be promptly evacuated.
• Organised proper coach parking prior to arrival.

We do not offer coach parking, please ensure that drivers are fully aware of this and have organised proper coach parking prior to arrival.

In the unusual circumstance that more people arrive with your group than have been booked with us, we will try and accommodate the extra people but they will be asked to pay our single booking rack rate at check-in.

16. Group Cancellation Policy

Please note that there are no refunds for group cancellations.

17. Corporate Accounts

We do not have or hold corporate accounts with anyone, however we understand that some customers hold business or government corporate accounts. Therefore you must book in advance and payment must be received in full prior to arrival date. We do not accept late payments. Your cooperation is much appreciated.

18. Force Majeure

In the event of Force Majeure (governmental action; fire; flood; insurrection; earthquake; power failure; riot; explosion; embargo; transportation interruption of any kind; terrorist attack; acts of God…) affecting your booking, the company reserves the right to receive any outstanding payments in connection to your confirmed booking.

19. Acceptance

Booking a client at Hutt Backpackers, regardless if any signature given, is acceptance of the above important points.